ICOMM's TMATM is a full set of internet-accessible telecom management tools that are continually updated and enhanced. And, unlike many other offerings, we not only provide you with an application, we roll up our sleeves and collect the data to populate it making, TMA™ an immediate resource for your company.
TMA is offered to our customers as stand-alone modules or as a bundled suite, so your organization only uses what you need, when you need it. Here are screen shots of the primary modules of the application suite. We can populate the data into TMA (either through an inventory or a full-blown services audit) and then the inventory and account/invoice information is securely available 24/7.
For a more detailed description of the capabilities of the application suite, please contact us here, email us at info@icommconsulting.com or call us at 708.434.1000.
TMA Modules
Services Inventory is a detailed database of all Voice, Wireless & WAN services including “used-for” information, service descriptions, vendor information, and per-item monthly charges. Standard and customizable reporting options offer a big picture view of your Voice, Wireless & WAN configuration and costs for higher-level management, as well as detailed line inventory reports to help your staff control and manage day-to-day operations.
Sites includes system information fields for each location, vendor and local staff contact numbers, plus a file management module for easy access to Visio files, contract documents, etc.
IVPS (Invoice Validation and Processing Service) is a comprehensive tool where telecom expenses are collected and stored by account for easier tracking and managing of your IT costs. Customizable to your accounting system, this module gives you access to monthly charges, usage charges, fees, taxes and credits. It makes it easy to flag account changes from one month to the next, triggering the need to investigate potential billing errors or unauthorized service changes. TMA also loads in electronic billing data such as EDI (from every major RBOC) and other electronic billing data from LD carriers, wireless carriers and data service providers. This makes our process as efficient as possible, while delivering an extremely accurate invoice review.
Interactions Module is used to log all vendor orders and provide real-time status on changes and credits. This is where you can see real dollar savings per order as well as total savings. In addition, Interaction Module includes full-featured Trouble Ticketing, which is used by our Support Team to manage day-to-day support requests, received via phone calls or emails sent into our Help Desk. Like every module of TMA, the trouble ticketing module is available via our Extranet site, giving our clients access to check status and run reports on our support activities.
Reports are key to managing infrastructure. TMA includes In-depth reporting capabilities for all of the above modules and is customizable to your needs. The flexibility of TMA ensures that you have access to all of the information that you want in the format that works for you.
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