Telecom Management Services

ICOMM offers a "boutique" telecom management and support service. For over 15 years we have been providing some of Chicago's best companies with the project management and vendor coordination services they've needed to accomplish their technology objectives. We've forged our skills by putting our knowledge, integrity and dedication to work on behalf of our clients in a wide variety of engagements.

We combine telecom management services with the perspective of a true consulting firm: we are independent and vendor neutral. Many “consultants” are actually dealers for the solutions they recommend and implement. They may be very knowledgeable about their products, but it is simply not possible to be objective about a product you are paid to sell. And, when problems arise, as they do in every project, you want someone looking after your interests that does not have a “horse in the race”.

We will help you deliver your projects successfully and on time. We know what the most important success criteria are, and we do what it takes to make sure each project meets those objectives. Here's what we think is important:

  • The project's budget must be met
  • The project's schedule must be met
  • Changes, which are inevitable, must be dealt with quickly and proactively
  • Negative effects and disruptions to the business must be absolutely minimized
  • Positive deliverables for the business must be emphasized
  • It doesn't matter who's "right" or whose fault something is, what matters is getting the job done

Our specialties are:

  • Carrier Order services – from POTS to PRI to Wireless & Blackberries
  • Telephony platform roll-outs: VoIP
  • WAN conversions, i.e., Frame Relay to MPLS
  • Carrier conversions
  • Contact Center implementations

Some of the systems and vendors we're trained on are:

  • Alcatel
  • Avaya MultiVantage
  • Cisco Call Manager
  • InterVoice
  • Nortel Norstar, BCM, Meridian, Symposium
  • Siemens

What we deliver is:

  • A veteran & knowledgeable staff
  • A commitment to your project's success
  • Great value for your investment

Whether you have six or 600 sites, we can provide you with the highly-skilled staff to supplement your internal team to deliver excellence to your end-users. Over the years our clients have praised us for the quality and dedication of our staff, and over 90% of them have used us for additional engagements. We would be happy to provide you with client references and to talk about your needs and how we may be able to help.