ICOMM's Telecom Expense Management services have helped numerous clients achieve dramatic telephony cost-reductions. ICOMM performs both in-depth expense audits of all telecommunications services as well as ongoing Invoice Validation and Processing Services (IVPS). The knowledge acquired in these processes is critical to carrier negotiations and as the core for an inventory of services. In fact, ICOMM is a Founding Member of the Independent Telecommunications Expense Management Association, the preeminent, ethics-driven voice of the TEM industry, placing client education and improved carrier relations at the center of its activities.
ICOMM analysts find savings opportunities for clients in four primary areas: the recovery of funds from over-billing; the reduction of costs through rate corrections, contract negotiations and the elimination of unnecessary services.
Making TEM work for you!
The key to a successful Telecom Expense Management process is a combination of a unified system of order and invoice tracking, along with knowledgeable review and validation. ICOMM brings together decades of carrier billing knowledge along with a robust application suite to track orders, invoices, accounts, services and more.
How well can this work for you?
Recent examples of savings identified by ICOMM Consulting:
- $500K annual reduction (from a services audit) for a Fortune 500 distribution client
- $1.3M annual reduction (from a services audit) for a large book retailer
- $1.1M annual reduction (from a services audit) for a Fortune 500 printing client, and over $500K in inaccurate one-time charges (from an invoice review) on their data accounts.
- $35K in inaccurate one-time charges (from an invoice review) for a midsized company
- $1.4M annual reduction on a newly negotiated voice & data contract
- $14K in thrifty-bill charges on a single invoice re-rated to $250.00 (via an IVPS bill dispute)
The ICOMM Audit Process resolves billing issues with the vendor as well as providing cost reduction recommendations based upon your business needs. We negotiate refunds and place orders on your behalf to ensure that the savings actually hit your bottom line.
IVPS (Invoice Validation and Processing Service) takes the guess work out of those hard to understand telecom invoices. We verify each rate and service against your contract to ensure that you are paying what you should, and pursuer any credits due to billing errors.
Carrier Contract Negotiation gets you the best possible rates, terms and conditions available for your services. With our current market benchmarking and unbiased objectivity, we are able to evaluate carrier bids, make an informed recommendation, and help you finalize the contract. ICOMM is regularly involved in multiple telecom service RFPs and contract negotiations.
ICOMM's Telecom Management Application Suite (TMA) is a vital tool for providing a complete inventory of voice and data services, equipment and costs, order tracking, trouble ticket/incident management, and invoice and monthly spend reporting. TMA is securely accessible via our Extranet. TMA also provides the interface for electronic billing data such as EDI (from every major RBOC) and other electronic formats from LD carriers, wireless carriers and data service providers. This makes our process as efficient as possible, while delivering an extremely accurate invoice review.
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